Shipping & Handling

1. We ship all over the world. Just buy and enjoy our great service, we ship direct to your door.

2. Our handling time is 2-7 business days after your payment has been processed, a tracking number (if applicable) will be provided to you after that. Shipping fees depend on the weight of your items along with the destination.

3. We offer Shipping Insurance to protect your package against any lost or damaged shipments. For any issues reported, we will help to resolve your problems immediately.

4.Flat Rate Shipping takes about 7 to 25 business days to reach destination countries in the world. However, regional variations apply which are out of our control so we kindly ask our customers to be patient.

5. For Ocean Shipping, it usually takes 15 -45 business days to most destination countries in the world. So we kindly ask our customers to be patient, and our customer service staff will notify you if the package arrives at the destination port you

6. For Expedited Rate Shipping, we ship by DHL, Fedex, UPS or other expedited shipping depending on your location; shipping time is 3 - 7 business days.

7.For remote charges, since our system does not automatically identify remote areas, FedEx, DHL, UPS will divide the area by postal code,if the address on your order is in a remote area, FedEx, DHL, UPS will charge you an additional fee - a remote fee that you will have to pay. We will contact you in advance and inform you of the charges.
Upon receipt of the charges, we will process the shipment in a timely manner.
If you would like to check if your address is in a remote area before placing your order, you can contact our customer service to check and we will be happy to help you.

Please Note:

What is item processing time ?
After your order has been received, every item will undergo strict quality control in order to ensure the product's quality. Please note that different items are subject to different processing times. Generally, the average processing time is 5 business days (approximately); however, this is dependent on the item's stock status. For small quantity orders, the processing time is 2-5 business days while large quantities can take approximately 4-10 business days to process.

1. Annual Chinese Public Holidays: Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year). Please note that all delivery times will be affected during these times of year as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 3-4 days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient.

2. Processing time: In order to guarantee the quality of products, Wholemale.com has to prepare your goods before they are shipped out. We perform strict quality control on the products and carefully package your items.